Unlike Engagement Campaign workflow which requires adding posts manually, influencers' post in Marketplace campaigns can be automatically fetched and reflected on AnyTag dashboards.
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However, there are some causes that lead to post may not be shown on the report. Here is some reasons:
If they do not post with the account they selected before participating in the campaign, AnyTag will not be able to get the post data.
If the influencer says she/he has already joined the campaign, please check the influencer profile to see if there is an error saying that Instagram or Facebook is not connected.
For social media post campaigns, AnyTag cannot track the post if hashtags are not accurate.
AnyTag tracks only published post data. Please ask them to post it again to track data. Then add post URL on their post.
AnyTag updates every 20 mins. Please wait for at least 20 mins.
AnyTag tracks post data only during the campaign period.
If they have changed passwords recently, they would need to login to AnyCreator again. The data will be updated and the post data will be reflected correctly.
If they have changed the Facebook page that is connected with their Instagram profile, please make sure to register the new Facebook page in AnyCreator. Once the new Facebook page is registered in AnyCreator, AnyTag can get the post data automatically.
If the influencer's old page has been deleted, please contact our support team after registering your new page.
