# Extension fails to get data

In case the extension doesn't work, please share these details.

#### 1. HTML of the FB account（Please use the tool below）

{% embed url="<https://chrome.google.com/webstore/detail/save-page-we/dhhpefjklgkmgeafimnjhojgjamoafof>" %}

#### 2. Video while you are using the extension with Console open

a. Right click\
b. Click "Inspect"\
c. Click "Console"

![](https://3723850629-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MgEnU0eJny_DDlJSlQa%2F-MhN-ZL0YWxYRebAoefj%2F-MhNDaIwvl6Ubi_ZwYOK%2F%E3%82%B9%E3%82%AF%E3%83%AA%E3%83%BC%E3%83%B3%E3%82%B7%E3%83%A7%E3%83%83%E3%83%88%202021-08-18%2016.46.56.png?alt=media\&token=ea8a9a9a-1465-40ad-b54c-59a04d730d5c)

d. Click this icon

![](https://3723850629-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MgEnU0eJny_DDlJSlQa%2F-MhN-ZL0YWxYRebAoefj%2F-MhNDlX9nGWBT6Vqch-V%2F%E3%82%B9%E3%82%AF%E3%83%AA%E3%83%BC%E3%83%B3%E3%82%B7%E3%83%A7%E3%83%83%E3%83%88%202021-08-18%2016.47.43.png?alt=media\&token=7bf80a2c-d11b-4b7f-a7ed-6e0fedef75bd)

e. Start the extension and take a screen recording.

#### 3. Exact time when you used the extension so that we can check the log