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  • Welcome to AnyTag!
  • FAQ
    • Campaigns
      • Marketplace
        • Are there any entry qualifications for creators to join marketplace campaigns?
        • Can historic data from past campaigns be fetched if I add them retrospectively?
        • Why can't I select influencers in my marketplace campaign?
        • The influencer can't join the campaign. Why?
        • I want to get data from a new post after the influencer deleted their previous post.
        • Should there be more than 3 hashtags for social media post marketplace campaigns?
        • Is it possible to use the same hashtags on other campaigns?
        • Can we change the campaign period?
        • I want to delete a post on the report.
        • Why is the post not shown on the report?
        • Is the budget consumed on warning status in Marketplace Campaign?
      • Engagement
        • Where can I find out more about the Engagement campaign workflow?
        • Do influencers receive notifications via emails about post modification requests?
        • How do I delete the selected influencers for an Engagement campaign?
        • Data can't be fetched even though post URL and captions were added.
        • IG story posts, TikTok posts, FB posts are not reflected
        • Engagement metrics are not shown on the report.
    • Influencer
      • Unable to connect Instagram to Facebook
      • How is Engagement data calculated?
      • Does Share on Twitter mean retweet?
      • Is it possible for influencers to change their SNS password during a campaign?
      • Update frequency for data /The follower count is wrong
      • Influencer unable to charge for the campaign
      • I want to delete an influencer
      • Extension fails to get data
    • Analytics
      • What is the yellow icon next to the account name?
      • Can I include personal account in the compare page?
      • I cannot see Instagram audience data on compare page
      • If I add a competitor account, will that account receive a notification?
  • GETTING STARTED
  • What is AnyTag?
  • Setting up an account on AnyTag
  • Add New Account
    • Add Talent Agency
    • Add Agency
    • Add Advertiser
    • Add User
      • User Default Permissions
      • Change User Permissions
  • Demo Account
    • Setup a demo account
  • CAMPAIGN
    • About Campaign
      • Report Page
    • Engagement
      • Engagement campaign workflow
        • Report in Engagement campaign
      • Post Status
      • Create Demo Campaign
      • TikTok Creator Marketplace(TTCM) campaign
      • Automatically Fetched Post Data
    • Marketplace
      • Campaign Flow
        • Force influencers join in Marketplace campaigns
      • Post Status
      • Report
    • Tracking
      • Tracking Marketplace (URL Tracking)
      • Tracking Marketplace (Referral Code)
      • Tracking (Engagement)
      • Integrating AnyTag trackers with Google Tag Manager
    • TikTok Special
    • Campaign Posts
  • INFLUENCER
    • Influencer
      • Add Influencer
      • Search Influencers
        • Propose Influencers
      • Influencer Profile
        • YouTube
        • Instagram
          • Change to Instagram Business Account
        • Twitter
        • Facebook Pages
        • TikTok
        • Douyin
        • XHS (Xiaohongshu)
    • Package
    • Download Data
      • Data Detail
    • Update Influencer Data
    • Chrome Extension
      • How to Install Extension
        • Standard Extension (Facebook)
        • Standard Extension (Instagram)
        • Standard Extension (Threads)
        • Suggested accounts Extension
        • TikTok Extension
        • Instagram LIVE Extension
        • Affiliate Offers -Shopee/Lazada API
  • Trends
    • Trends
      • Post
  • ANALYTICS
    • Add Account
    • Analytics Functions
      • Dashboard
      • Compare (Instagram/YouTube)
      • Hashtag (Instagram)
      • Trend (YouTube)
      • Brand mentions (Instagram)
      • UGC Management (Instagram)
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  1. FAQ
  2. Campaigns
  3. Engagement

IG story posts, TikTok posts, FB posts are not reflected

PreviousData can't be fetched even though post URL and captions were added.NextEngagement metrics are not shown on the report.

Last updated 1 year ago

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Instagram story posts, TikTok posts, and posts on private Facebook accounts of influencers who are not registered with AnyCreator cannot be retrieved because the information is not public.

In that case, you can upload a CSV of the engagement numbers for each of the posts. When uploading post data from CSV, the post status must be effective. Please contact us so that our support team can change the post status after entering the post URL into each post.

Engagement metrics are not shown on the report.