Troubleshooting

Resolving the issue when messages are not reaching AnyX

If your messages are not reaching AnyX, please try the following steps:

If you have integrated Instagram and Messenger with AnyX and are also linked with similar other services

• Please refer to the video below and reconfigure the "Primary Receiver" app to AnyChat.

  

  You can find the screen recording below↓

• In Facebook settings, the "Primary Receiver" is generally set for newly connected apps. If messages are not reaching AnyX, correcting this setting can resolve the issue.

• Once you set the "Primary Receiver" to AnyChat, press the "Refresh Permissions" button to reconnect your Instagram or Messenger account again. **Reconnecting will not result in the loss of existing data.

  

22MB

Screen Recording 2023-07-20 at 17.57.33.mov

Open

For cases other than the one mentioned above...

Press the "Refresh Permissions" button to reconnect your Instagram or Messenger account again. **Reconnecting will not result in the loss of existing data.