# Important note about discrepancies for Shopify

There are known small discrepancies between AnyX Sales Channel and AnyX Store Channel (Shopify) reports when compared with Shopify's own analytics report.

These not due to reporting errors or failing to pull data but rather differing reporting definitions and  the influencer of currency conversions.

{% hint style="info" %}
Beyond the differences explained below, the influence of currency conversions on AnyX also causes minor discrepancies in overall revenue figures when comparing the data on the analytics module against Shopify's reports.
{% endhint %}

**1. Differences in "Gross Sales" / "Total Sales"**

AnyX's Gross Sales metric is calculated including shipping costs but excluding any returns or cancellations that might have taken place during the course of the selected timeframe.

Shopify's total sales (revenue) however excludes shipping costs but includes any returns or cancellations that might have taken place during the course of the selected timeframe.  

**2. Differences in the Number of Orders**

AnyX does not include in the count of Orders any returns and cancellations whereas on Shopify, the total order metric includes returns and cancellations that might have taken place during the selected timeframe.

**3. Differences in Discounts**

AnyX does not include discounts factored in for Returns . Cancel whereas on Shopify, the total discounts includes orders that ended up in returns / cancellations as well.

**4. Differences in "Shipping Costs"**

AnyX's shipping fee estimates do not include those from returns / cancellations whereas Shopify's shipping charges do include those from returns / cancellations. 

**Additional notes:**

| Shopify (Total Sales Report) | AnyX             | Notes                                                                                                                                                                                                                                      |
| ---------------------------- | ---------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Total Sales                  | Gross Sales      | Both metrics when compared are exlusive of taxes. Even [if a tax rate is inputted on AnyX under the channel cost index](/any-x/data-linkages/integrations-and-data-linkages/connection/shopify/shopify.md), it is excluded for Gross Sales |
| Returns                      | Returns . Cancel | Returns that do not involve cancellations (partial refunds, refunds without cancellations etc) will not be reflected in AnyX. Only (Gross Sales - Discount) of cancelled orders are accounted for                                          |
| Net Sales                    | Net Sales        | Related to  what is mentioned about Returns - it may cause differences in the Net Sales metrics between Shopify and AnyX.                                                                                                                  |
| Delivery                     | Shipping Fee     | AnyX does not reflect shipping fee refunds that do not involve cancellations. Only inbound shipping charges for cancelled orders will be credited.                                                                                         |
| Total Sales                  | Total Sales      | Based on the considerations on AnyX for Returns . Cancel and Shipping Fee - might cause small discrepancies between these metrics on Shopify and AnyX.                                                                                     |

**In summary**

| Platform Report | Total Revenue                                                                       | Total Orders                                       | Total Discounts                                                    | Shipping Costs                                                     |
| --------------- | ----------------------------------------------------------------------------------- | -------------------------------------------------- | ------------------------------------------------------------------ | ------------------------------------------------------------------ |
| AnyX            | Revenue is sum of pre-discount and does not include cancellations / refunds         | Total orders excludes orders returned or cancelled | Total Discounts not factored in for returns and cancellations      | Shipping fee estimates not factored in for returns / cancellations |
| Shopify         | Revenue is sum of post-discounts and includes returns and cancellations taken place | Total orders includes orders returned or cancelled | Total Discounts include those used for returned / cancelled orders | Shipping fee estimates are factored in for returns / cancellations |
|                 |                                                                                     |                                                    |                                                                    |                                                                    |


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