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  • Auto Reply List
  • Create an auto-reply DM
  1. CRM / CUSTOMER MANAGEMENT

Instagram - Direct Message Auto Reply

Last updated 1 year ago

For Instagram LIVE sessions - send direct messages (DMs) to viewers who make specific keyword comments to drive CTRs to external links and to improve workflows for Instagram LIVE selling sessions.

Auto Reply List

Number
Explanation

1

Create a DM auto-reply

2

You can toggle the auto reply "on" or "off"

Create an auto-reply DM

Number
Explanation

1

Set the title name for this automated DM response (not visible to users)

2

Set keywords that trigger auto-replies. - When specifying a keyword: An automatic reply will be sent via DM only to those who have sent a comment in the LIVE session containing the specified keyword. - If you do not specify a keyword: An automatic reply by DM to everyone will be sent to whoever tho comments during the LIVE session

3

Set the contents of the automated DM - Text messages - Template Cards which can include an image and an action button to an external website

4

A preview of the auto-reply DM is shown here

🫂