# I requested payment, but the money was not sent.

### Your bank account information may be incorrect.

Please check if there is an alert on the payment page.

Enter the correct information, save it, and the payment status will be set to "Reviewing". \
The payment will be sent at the end of the next month after the AnyTag team confirms the correct account information. 

{% content-ref url="../getting-started/register-payment-information" %}
[register-payment-information](https://anymind-group.gitbook.io/anycreator-help-page-eng.ver/getting-started/register-payment-information)
{% endcontent-ref %}

### There may be a delay in the process. 

Due to AnyTag's procedures, your payment may be sent in the next two months. The payment status will change to "Paid" at the timing of the remittance. After the status is changed to "paid", the money will be transferred to you usually in two days. If you do not receive your payment within 5 days after the status changes to "Paid", please contact us.

{% content-ref url="../contact-to-support-team" %}
[contact-to-support-team](https://anymind-group.gitbook.io/anycreator-help-page-eng.ver/contact-to-support-team)
{% endcontent-ref %}


---

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