# Deal with Pending Order

{% hint style="info" %}
**Pending orders are stopped due to some issues.**

Please refer to below to find the root cause.
{% endhint %}

###

### Check if the Address is Correct

1. `Postal / ZIP Code`, `Province`, `City name`, `Address Line 1`, `Address Line 2`, `Phone Number` are correctly inputted
2. `Postal / ZIP COde` matches the address

{% hint style="info" %}
If there is a mistake with address, please contact the customer and fix the address. (Please refer to [here](https://anymind-group.gitbook.io/anylogi/en_us/fulfillment/order/edit) for details on how to edit orders)
{% endhint %}

### Check if SKU details registered on AnyLogi and Shopify are identical

{% hint style="info" %}
SKU details registered on AnyLogi and Shopify have to be the same. In particular, **SKU ID has to be identical**. (Please refer to [here](https://anymind-group.gitbook.io/anylogi/en_us/fulfillment/inventory/sku/edit) for details on how to edit SKU)
{% endhint %}

{% hint style="danger" %}
If all of the above have been checked, but the order is till Pending, please contact us with the chat bot.
{% endhint %}