# Payment has been processed, but the money was not sent.

### Is your Bank Account information you provided on AnyCreator correct?.

Please check if there is an alert on the payment page.

\
If so, enter the correct information and save it — the payment status will then change to **"Reviewing."**\
Once the AnyTag team verifies that the account details are correct, the payment will be processed in the next payment cycle, which begins on the 5th of each calendar month.

{% content-ref url="../../getting-started/settings/register-payment-information" %}
[register-payment-information](https://anymind-group.gitbook.io/anycreator-help-page/getting-started/settings/register-payment-information)
{% endcontent-ref %}

{% content-ref url="../../getting-started/settings/register-payment-information/notes-on-account-registration" %}
[notes-on-account-registration](https://anymind-group.gitbook.io/anycreator-help-page/getting-started/settings/register-payment-information/notes-on-account-registration)
{% endcontent-ref %}

### There may be a delay in the process. 

The payment status will be updated to **"Paid"** at the time of remittance.\
Your amount will be transferred to your bank account between the 10th and 17th of each calendar month.\
If you do not receive your payment within **7 days** after the 10th, please contact us for assistance

{% content-ref url="../../contact-to-support-team" %}
[contact-to-support-team](https://anymind-group.gitbook.io/anycreator-help-page/contact-to-support-team)
{% endcontent-ref %}