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description: Resolving the issue when messages are not reaching AnyX
---

# Troubleshooting

If your messages are not reaching AnyX, please try the following steps:



### If you have integrated Instagram and Messenger with AnyX and are also linked with similar other services

*   Please refer to the video below and reconfigure the "Primary Receiver" app to AnyChat.\


    <figure><img src="https://content.gitbook.com/content/i2OmbAiwaWXqU2Q5x7gA/blobs/tPoqDmqvZd7ztUxnYco1/Screen%20Shot%202023-07-20%20at%2018.00.55.png" alt=""><figcaption><p>You can find the screen recording below↓<br></p></figcaption></figure>


* In Facebook settings, the "Primary Receiver" is generally set for newly connected apps. If messages are not reaching AnyX, correcting this setting can resolve the issue.
*   Once you set the "Primary Receiver" to AnyChat, press the "**Refresh Permissions**" button to reconnect your Instagram or Messenger account again. \*\***Reconnecting will not result in the loss of existing data.**\


    <figure><img src="https://content.gitbook.com/content/i2OmbAiwaWXqU2Q5x7gA/blobs/46HJ5qlaTfOhGgATQFCx/download%20(18).png" alt=""><figcaption></figcaption></figure>

{% file src="https://content.gitbook.com/content/i2OmbAiwaWXqU2Q5x7gA/blobs/Ku3XEhw1VEsZwX8nVd3W/Screen%20Recording%202023-07-20%20at%2017.57.33.mov" %}



### For cases other than the one mentioned above...

Press the "**Refresh Permissions**" button to reconnect your Instagram or Messenger account again. \*\***Reconnecting will not result in the loss of existing data.**

<figure><img src="https://content.gitbook.com/content/i2OmbAiwaWXqU2Q5x7gA/blobs/cwMaKvx9V81WTayK61sI/download%20(18).png" alt=""><figcaption></figcaption></figure>
